Tech FAQ

I can’t log in. What should I do?

When you first sign up we would have sent you an email confirming your username. Please verify your username and request a password reminder if you have forgotten your password.
If you are using the correct username and password, make sure you’re properly logged out and refresh the registration page (F5). If you have forgotten your password, request a reminder by clicking Forgot password. If you are still having difficulty please contact our customer services team.

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The software won’t load. How do I start playing?

The BabyBoomer-Trivia website uses Flash technology and may take a short time to load. The site may also take longer to load at periods of high demand. Try again or check here to see if you have the latest version of Flash. If this persists please contact our support desk.

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My Internet browser window keeps shutting down. Why is this happening?

YYour browser shuts down because you have not downloaded the latest version of Adobe Flash. Please click here or go to: http://www.adobe.com/ and download the latest version of Flash then proceed to log back in.

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My email activation link has not arrived. What should I do?

Please check your rejected email or spam folder in your email account as it may have been redirected by mistake. If your welcome email has not arrived within 5 minutes of signup please contact our support staff and we will provide you with a link to use.

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My activation link is not working. What should I do?

Please copy and paste the whole link to your browser. If that doesn’t work please contact our support staff and we will provide you with a link to use.

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The service has loaded but I cannot get into the game to play.

If you are trying to access BabyBoomer-Trivia from work, your employers may have set up a firewall which prevents you from accessing the games. If you have a firewall at home, check your settings.
Your internet browser privacy and security settings might be too strict, try resetting it to default.
If you played before and don’t see anything within the application or if you join a game and never got into the Waiting Room or Game Room than you’re probably experiencing connectivity failure. Try to refresh the page (F5) or if this doesn’t work, close the application and start it again.

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The games are running slowly or have frozen. What should I do?

When this happens please log out and back in again. If this persists please contact our support desk. We will check our game systems and, where a valid problem has occurred, accounts will be credited.

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The chat window is not working.

When the chat box is unavailable, please email us at support@babyboomer-trivia.com and we will give you a status update. 

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The site took my money but I didn’t even play.

Please contact us on support@babyboomer-trivia.com with your username and when you think the problem happened. We will check our game systems and, where a valid problem has occurred, accounts will be credited.

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The games shut down while I was playing.

I got a message saying the game server down. What do I do now?

When this happens please log out and back in again. If this persists please contact our support desk. We will check our game systems and, where a valid problem has occurred, accounts will be credited.

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What are the computer system requirements that I need to play BabyBoomer-Trivia?

BabyBoomer-Trivia service is compatible with any PC or Macintosh equipped and capable of running Macromedia Flash Player version 8.00 and above. Click here for latest Flash player.

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I selected the correct answer but the system said I was wrong!

To dispute a question’s integrity or accuracy please contact Customer Support via e-mail. Be sure to provide as many details as you can, such as date and time, Lobby, Category and the wording of both the question and the answer. The Game History report in the ProVault Cashier provides detailed game information including questions answered, so use it to trace back the game and question disputed. Our content department will investigate your complaint and reply to you in detail. If your dispute is verified, your account will be credited.

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